Operations Administration Chapter 1

Customer… Which isn’t true relating to differences between items and services? Services are typically produced and consumed concurrently; tangible goods are not. Services tend to be more knowledge-based than products. Services are inclined to have a more inconsistent product definition than items.

None of the above is a true statement. Shewhart’s contributions to operations management came through the Scientific Management Era. In order to have a profession in operations management, one should have a level in statistics or quantitative strategies. An example of a “hidden” production operate is cash transfers at banks. The manufacturing course of at Hard Rock Café is proscribed to meal preparation and serving customers.

3) Productivity is the total worth of all inputs to the transformation course of divided by the whole worth of the outputs produced. Which of the following statements is true? The person most liable for initiating use of interchangeable components in manufacturing was Eli Whitney.

Pick questions that you simply one hundred pc know the answer to, so than that means you can provide a greater explanation. 4) Which of the next is the most effective example of a pure service? A) 12% B)… 34. Value stream mapping is an application of course of mapping, developed to use ________ principles to course of improvement.

Which of the following statements about developments in operations management is false? Job specialization is giving way which of the following is not a typical service attribute to empowered workers. Local or nationwide focus is giving method to global focus.

Studying how individuals arrange themselves for productive enterprise and studying a few pricey a part of the enterprise. 41) Which of the following is true due primarily to the inseparability of services? Customers should rely on reassuring physical cues that indicate quality service.

If head to head interaction is required, international design teams might not be a viable possibility. Productivity tends to be more difficult to enhance in the service sector as a end result of thework is _________________. Tangible items are usually produced and consumed simultaneously; companies usually are not. Productivity is more difficult to enhance in the service sector. Which of the following is not an attribute to classify companies…